Complaints/dispute resolution

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, Chamber of Commerce number: 000 20 869, Internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point according to the regulation of the European Parliament and

Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumers and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).

In case of disputes between the seller and the customer arising from the purchase agreement, the platform can also be used for

online dispute resolution at https://ec.europa.eu/consumers/odr.

In this context we are obliged to refer you to our email address shop@pelek.eu .

We always try to resolve any disputes arising from our agreement by mutual agreement.