Skip to content
  • About us
  • Why choose us?
  • Reviews
  • Payment, Delivery, Warranty
  • Contact us
  • Facebook
  • Instagram
  • LinkedIn
  • WhatsApp
Nederland Pelek

+420 705 724 353
+420 739 000 827
Info@pelek.eu

Language

  • Nederlands
  • English
Log in Open the mini basket
Need help?

+420 705 724 353
+420 739 000 827
Info@pelek.eu

Language

  • Nederlands
  • English
Dear customers, we accept orders on weekends and holidays, but our managers will not be able to call you back until the next business day. Thank you for your understanding!

DATA PROTECTION DECLARATION / PRIVACY STATEMENT

Personal Data Processing Policy

PRINCIPAL ELEKTRIK s.r.o. ,

located at: Osadní 869/32, 17000 Praha, Czech Republic ,

Chamber of Commerce number: 03402614 , e-mail: shop@pelek.eu , tel.: +420774242766 (hereinafter referred to as " Controller ")

for the sale of goods
through the online store operated by pelek.eu with
the name PRINCIPAL ELEKTRIK s.r.o. .

The protection of personal data is very important to us.
The purpose of this document is to introduce you to all the information related to
the processing of your personal data when you use the online store within
the online store pelek.eu; We recommend that you read this policy for the processing of
to read personal data. If you have any further questions about the
If you have any questions about the processing of your personal data, please contact us by email at shop@pelek.eu .

Definitions. For a better overview and orientation, in this
Personal Data Processing Policy the terms included in this policy
are often repeated:

— Online store: the online store
operated by the responsible person named PRINCIPAL ELEKTRIK s.r.o. via the online store pelek.eu;

— GDPR: Regulation of the European Parliament and
Council (EU) 2016/679;

— Personal data: all
information about the user on the basis of which he or she directly or indirectly
can be identified;

— User: natural person to whom the personal data relates
relate to, usually a customer or potential
customer , also referred to as “ you ”;

— Processor: performs
processing activities of personal data based on a contract or other order for
the person responsible;

1. Basic information

Your personal data is being collected
via the online store pelek.eu; and/or directly through us. In both cases
We can take the position of data controller. If your personal data is processed on
the online store pelek.eu; please read their policy on processing personal data ( https://pelek.eu/cs/pages/privacy-policy-1 ).

We process the following personal data about you:

— name and surname, contact details (especially
e-mail, telephone number), address;

— billing information and bank details (data
necessary for accounting purposes);

— information you provide to us in
the context of communication with us (especially your questions and answers to
your questions, communication with you).

We do not process special categories of personal data
facts.

2. For what purposes do we process personal data and what is the reason for the processing?

2.1 Fulfilment of the contractual relationship and
related legal obligations. The reason for processing personal data
is the performance of the purchase agreement and the related obligations (delivery of goods, accounting,
handling complaints or if you have the right to object within the statutory period
return of goods). We will process your first and last name, contact details
(residential address and delivery address, email and telephone number), possibly other
Process billing data. Personal data is processed for the duration of the contractual
relationship and then 4 years after the
end thereof (here we have an interest in keeping certain personal data related to
the purchase agreement to protect our interests). We are legally obliged
to archive accounting and tax documents. The retention period of this data can be up to 10
years after the end of the tax year in which the performance took place. If necessary for delivery and payment, the personal data collected by us
transferred to the competent carrier or competent credit institution.

2.2 Payment by card. If you
If you provide us with your payment card details, we do not have access to the full details. We know
only that you pay with a card and the card data is processed by the recipients of this data,
who process the payment for us.

2.3 Processing
of the order. We also work with
other service providers (carriers and others) who assist us in carrying out
of closed agreements. We only share your data with these partners for the fulfillment
of the obligations under the purchase agreement.

2.4 Communication with customer service,
complaints or other questions. If you have contacted us, we will process your
personal data based on your consent for the purpose of handling your inquiry
or complaint. We may process the following personal data about you: first name, last name,
Phone number, email address, order details. Closed questions and complaints.
from customer service are deleted regularly, but in any case within 4 years after
handling of the question or complaint.

2.5 Reviews. Our reviews
Customers are important to us. We will publish reviews if you ask us to.
consent (you provide a review for the product or service in question). We may process the following personal data about you: first name, last name, email address, order details. In the case of your explicit consent, we will also process photos and personal information.
Process data that are part of the review text. Reviews will be deleted upon request.
your consent, but in any case after 5 years.

2.6 Customer reviews. You can
Share your purchasing experiences and rate individual goods. For
the evaluation of your feedback regarding the individual purchased goods
We can use other processors.

2.7 Legal obligations. Personal
In addition to the processors mentioned below, data may be provided to third parties if this
is required by law or in response to legal requests by public authorities or
request of the court in legal proceedings.

2.8 Age Restrictions. In the event of
goods to which an age restriction applies, we check whether you meet the required
has reached the minimum age in accordance with applicable legal requirements. For this
We use an identification service that allows us to verify your age.

2.9 Digital products. If
an update of goods with digital elements or digital products is necessary,
We process the data you provided when placing your order.

3.Communication

3.1 Emails we may send
Send. In connection with the sale of our goods or services, we may send customers emails
relating to:

3.1.1
delivery notification, delivery time update

3.1.2
tax documents, invoices

3.1.3
providing a return label.

4. Processors

Your
personal data may be transferred to our business partners (processors) or
other third parties, if required by law.

We use
only approved processors with whom we have a written agreement, and
which offer us at least the same guarantees as we offer you. This only concerns
processors who come from the European Union, or from countries that are
declared and recognized as safe, or from countries with which we work as standard
have concluded contractual clauses in accordance with Art. 46 GDPR that provide a comparable level of protection for your personal data as would be the case if the GDPR and Czech law were applied. All these processors are bound by a confidentiality obligation and
may not use the personal data provided for purposes other than those for which
we have made them available in accordance with this policy.

— Carriers (see Article 2.1 Fulfilment
of the contractual relationship and related legal obligations):

Czech Post, PPL, DPD,
WEDO,Zasilkovna,Balikovna,GLS

- Processing
of orders (see article 2.1 Fulfilment of the contractual relationship and related legal obligations): Pelek.eu, BaseLinker

— Accounting (see article 2.1 Fulfilment
of the contractual relationship and related legal obligations):

ABRA

5. What are your rights?

How can you reach us? Send us an email at shop@pelek.eu , or
to the address of our branch.

When will we handle this? We will answer you within one month at the latest. If
the provision of information would jeopardize the privacy of other persons, or if the provision
involves unreasonable risks or costs, we may not be able to help you
to answer. In the event of a repeated request, the controller is entitled to charge a reasonable fee for a copy
of the personal data.

— Right of access. Confirmation,
whether we process your personal data. Information about the purposes of the processing, categories
of personal data, recipients to whom they have been disclosed, duration of processing, about
existence

of the right to
to request the controller to exercise one of the rights listed below. The condition is that the rights and freedoms of other persons are not affected
be unreasonably affected.

— Right to rectification. Request for rectification
of incorrect personal data.

— Right to erasure. If
if there is no other reason to further process this data, we will process it as requested by you
delete or completely anonymize data.

— Right to restriction of processing. If
you believe that we are processing data incorrectly - whether for reasons
for processing or the scope thereof, please let us know.

— Right to notification of rectification, deletion
or restriction of processing. If you contact us with a request, we will
notify you of the result, unless this would be impossible (e.g. the email address,
which you wrote to us about no longer works).

— Right to portability. We can
your data that you have provided to us in a structured and machine-readable format
provide format to another controller at your request.

— Right to object. If
we process your data based on a legitimate interest (e.g. sending a newsletter). It is up to
us to demonstrate our legitimate interest, if you are right,
We will stop this processing.

— Right to withdraw consent. If
If you have changed your mind, please contact us. Processing related to marketing and
commercial purposes can be completely withdrawn at any time.

— Automated individual
decision-making, including profiling. You have the right not to be the subject of any
decision based solely on automated processing, including
profiling, which has legal consequences for you or which affects you in a similar way
significantly affects your privacy. We respect your rights, so we do not perform profiling.

6. Conclusion

Please also read the Privacy Policy of the pelek.eu online store ( https://pelek.eu/cs/pages/privacy-policy-1 ). This document provides more information about when the pelek.eu online store is responsible for your personal data and how it handles your data.
deals with.

This policy
for the processing of personal data can only be changed in writing. In case of
If you have any questions about our personal data processing policy,
Please contact us via email at shop@pelek.eu .

If you
If you are dissatisfied, you can file a complaint with the Office for the Protection of Personal Data at any time
of personal data, located at Pplk. Sochora 727/27, 170 00 Praha 7 – Holešovice
(more at https://www.uoou.cz ).

This policy
for the protection of personal data is effective from 01.01.2024

European certification

All products are certified and labelled according to European standards

European warehouse

Fast delivery from the European warehouse

Flexible discounts

We are happy to offer discounts to both corporate clients and our regular customers

Flexible payment

Payments by card, online payments, transfer, on invoice and more

Our newsletter

Sign up for our newsletter and receive special offers

PRINCIPAL ELEKTRIK s.r.o.

+420 705 724 353
+420 739 000 827
Info@pelek.eu

  • Certificates and Documents
  • General Terms and Conditions
  • Privacy Policy
  • Dispute resolution
  • Returns Policy
  • About us
  • Why choose us?
  • Reviews
  • Payment, Delivery, Warranty
  • Contact us
  • TENSE
  • PLASTIM
  • OPAŞ
  • MUCCO
  • BAFRA
  • ONKA
  • ByLion
  • ARS
  • NOAS
  • Facebook
  • Instagram
  • LinkedIn
  • WhatsApp
© 2025, Nederland Pelek - Powered by Shopify
Payment methods
  • American Express
  • Apple Pay
  • Google Pay
  • iDEAL
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Your basket

Your cart is empty